FAQs: Your Purchase
How do I edit my subscription?
First of all: awesome decision.
Secondly, to edit your subscription, log into your account. Once you’re in, click the ‘Edit your subscription’ button at the top right of the account dashboard page or by selecting your subscription in the left menu.
Is your site secure and are my payment details safe?
Yes, not only is our site secure, it meets all 6 categories of PCI DSS Compliance.
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Any store that sells online and accepts payments from Visa, MasterCard, American Express cards must have software and hosting needs to be PCI compliant. Your payment details are safe!
I’m not satisfied with the product and I’d like a refund. How do I get this?
If for any reason you're not satisfied with the product, we're more than happy to give you a full refund. Just email at hi@podandparcel.com.au and we'll get it sorted out within 24 hrs.
Do you sell wholesale to offices, restaurants, hotels, supermarkets etc?
Unfortunately, we do not offer wholesales accounts.
Do you offer discounts for bulk orders?
If you're wanting to order a bulk amount of pods then please contact hi@podandparcel.com.au and we can try and accommodate your request.
FAQs: Shipping
How can I track my order?
When we send out your order, you'll receive an email with a tracking number. You can then trace to see where the package is with our chosen shipping carrier (we use a number of different shipping carriers depending on the size of the order and delivery address). If you have any trouble or questions about the whereabouts of your order, please contact hi@podandparcel.com.au and we will try to answer your email within 24 hours :)
How long will it take to receive my order?
This depends on where you live!
We generally advise waiting 3-5 business days if your in VIC, QLD, SA, ACT, or NSW.
If you're in NT, WA, or Tasmania, it could take up to 7 business days
How much does shipping cost?
Shipping is a flat rate of $7 within Australia and free for all orders equal or above $75.
Do you ship internationally?
Unfortunately, we do not ship overseas.
FAQs: Coffee Pods
Which machines are Pod & Parcel pods compatible with?
Our pods are compatible with the DeLonghi / Breville Nespresso®* OriginalLine machines. At this stage, we currently just offer up a pod for this machine!
What is the best way to store the coffee pods?
Store in a cool dark place. Like your pantry:)
How much caffeine is in each coffee pod?
Each capsule contains 60mg-100mg of Caffeine
What are the Coffee pods made from?
100% natural biomass resin, which is a mixture of plant-based products
How should I dispose of my pods?
Our coffee pods are biodegradable and compostable, and break down in an industrial composting facility in just 90 days. We recommend checking in with your local council to see if they have an industrial compost facility!
1. Remove the foil lid (collect for recycling)
2. Place pod in green waste bin
Do your pods contain gluten?
Our pods are made with ingredients that contain zero traces of gluten; however they are processed in a facility that also produces products with gluten. Because of this, we are unable to claim that our products are 100% gluten-free.
How do I make the best tasting coffee using your pods?
Here’s the short version: use the short shot. To get the best out of your coffee, we recommend using the short shot button; this not only is the perfect amount to extract all the best elements from the coffee (oils, aroma and flavour), but using the Lungo button can affect your pod’s extraction. Our pods are made for the short shot, so using anything else makes for a less-than-ideal cuppa, we say!
How long do they take to break down?
They are certified and tested to break down in 90 days in an industrial composting facility.
Are there any artificial ingredients or preservatives in the coffee pods?
Not at all. Nothing but pure, delicious coffee.
Do you have other certifications?
Our pods are Industrial compostable certified to European standards (pending Australian certification).
